Returns & Refunds

At Unwound Willow, we carefully curate every product with the hope that it brings a little joy to your day. If something isn't quite right, we're here to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

Once reviewed, we'll gladly arrange a replacement or issue a refund at no additional cost to you.

Change of Mind

Because Unwound Willow partners with trusted fulfillment providers around the world, we are unable to accept returns or exchanges for change-of-mind purchases, incorrect item selection, or ordering the wrong size or color.

We encourage customers to carefully review product descriptions, measurements, and photos before placing an order.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this time, orders may already be in processing and cannot be changed or cancelled.

Lost Packages

If your package appears lost in transit, please contact us. We'll work with the shipping carrier to investigate and help find the best possible resolution.

Refund Processing

If a refund is approved, it will be issued to your original payment method within 5–10 business days. Depending on your financial institution, it may take additional time for the funds to appear in your account.

Contact Us

If you have any questions about your order, we're always happy to help.

Email: infounwoundwillow@gmail.com